Get in Touch With Us
This page is the direct line to the editorial team behind Non Gamstop Bets. If you have spotted an out-of-date bonus term, want to query how a bookmaker was ranked, or need pointing towards the right kind of support, write to us and a person will read it.
One thing to be clear about before you send anything: we are an independent comparison site, not a bookmaker. We do not hold accounts, process deposits, settle bets or release withdrawals. If your message is about money sitting in an account somewhere, the operator's own support desk is the only place that can move it — though the section below explains how to escalate if they go quiet.
How to reach the team
Email is the only channel we run, and it is deliberate. Written enquiries let us check facts against operator terms before replying, rather than improvising on a phone call. Send your message through the contact form on grswebdesign.com and include:
- The page you were reading — the URL, so we can look at the same words you did.
- The bookmaker involved, if your message concerns a specific brand listed here.
- What you expected versus what you found — particularly useful for bonus terms that have changed since we last verified them.
- Screenshots where the detail is in the small print.
We aim to reply within two working days. Corrections that affect published figures jump the queue; partnership enquiries usually sit at the back of it.
Where we earn money, and where we do not
Some of the links on this site are commercial. If you open an account with a bookmaker after clicking through from one of our tables, we may receive a commission from that operator. That is how the site is funded and why it is free to read.
What commission does not buy is a position. Rankings and editorial ratings are set by the review team before any commercial conversation happens, and an operator cannot pay to move up, remove a criticism or have a drawback deleted. If you believe a listing reads like an advert rather than an assessment, that is a legitimate complaint and we would rather hear it than not.
What we can help with — and what we cannot
| Write to us about | Go to the bookmaker instead |
|---|---|
| Incorrect or expired bonus terms on our pages | A bonus that has not credited to your account |
| Questions about how we ranked a site | Verification documents and ID checks |
| Broken links, display faults, mobile issues | A withdrawal that is taking longer than quoted |
| Suggesting a bookmaker for review | Disputed bet settlement or voided markets |
| Press, partnership and media enquiries | Account closure or deposit limit requests |
| Concerns about responsible play resources | Payment declines and card issues |
Chasing an operator who has stopped replying
This is the most common message we get, so here is the sequence that tends to work:
- Raise it through live chat and save the transcript. Most desks resolve routine issues at this stage.
- If unresolved, send a written complaint to the operator's support email and ask for a reference number.
- Give it the period stated in their complaints policy — often up to eight weeks — before escalating.
- Check the footer of the operator's site for the regulator it is licensed by and any alternative dispute resolution body named there. Sites licensed outside the UK have their own complaints routes, and those are the bodies with authority over the account.
- Tell us what happened. We cannot force an outcome, but repeated, evidenced reports about a brand feed directly into whether it stays on our lists.
The brands you are most likely to be writing about
Our coverage centres on newer bookmakers running welcome offers, so those generate the bulk of reader mail. Three of the highest-rated get a fuller treatment below. Every bonus figure here is the operator's advertised headline — always read the current terms on the operator's own site, because wagering requirements, minimum odds and expiry windows change without notice, and our verification date is Sep 21, 2026.
Tenobet — the one most queries land on
Tenobet sits top of our table with an editorial rating of 10.0, largely because its sports package is the most generous headline on the list: 300% up to €3,000. That figure alone explains why it draws the most correspondence — big multipliers attract big expectations. The offer is a matched-deposit style sports bonus, so the amount you receive scales with what you put in, and the maximum requires a very substantial deposit that most casual punters will never approach.
Limitation: the bonus is quoted in euros, not pounds. UK punters funding an account in GBP should expect a conversion at the operator's rate on deposit and potentially again on withdrawal, which quietly erodes the headline value. Check the applicable rate and any FX fee before you commit.
smash — largest ceiling on the list
smash earns a 9.8 for a 250% up to €5,000 welcome offer, the highest maximum of anything we cover. It is worth writing to us about mainly because readers frequently misread the ceiling as the likely payout. It is not. A 250% match means you would need to deposit €2,000 to reach the cap, which puts it firmly in high-stakes territory.
Limitation: a large percentage on a large ceiling almost always comes with turnover conditions that scale to match, so the practical cost of clearing it is proportionally higher than a smaller, plainer offer. If you are depositing £20, a lower headline is often better value.
Betninja — the crossover option
Betninja, also rated 9.8, is the brand we hear about from readers who move between sportsbook and casino, because its €1,000 + 100 Free Spins package spans both. If your interest is split, that dual structure is the reason it appears here rather than a pure sports bonus of the same size. Readers weighing up the casino half may find our guide to non GamStop casinos more relevant.
Limitation: combined offers usually split the qualifying conditions, and free spins are typically limited to nominated games with their own separate wagering. Treat the two halves as two offers with two sets of rules rather than one pot.
Others you may be asking about
| Bookmaker | Headline welcome offer | Rating |
|---|---|---|
| CoinPoker | 150% up to $2,000 | 9.7 |
| WinnerIsland | Up to 55% on accas with Multiboost | 9.6 |
| Gambiva | 300% up to €3,500 | 9.6 |
| Gamble Gorilla | 100% up to £100, £20 deposit required | 9.5 |
| BetBluff | 100% up to £150 bonus | 9.5 |
| Rolletto | 150% up to €1,500 + 200 free bet | 9.5 |
| 7abet | 300% up to £200 | 9.4 |
Gamble Gorilla and BetBluff are the two priced in pounds, which removes the currency question entirely — worth noting if your enquiry is about conversion costs. WinnerIsland's Multiboost is a different animal again: it is an accumulator enhancement rather than a deposit match, so it pays only on winning multiples that meet the leg and odds requirements.
Money questions we can answer generally
We cannot see your account, but we can explain how this corner of the market usually works. Deposits at the bookmakers we list are commonly made by debit card, bank transfer, e-wallet and cryptocurrency, with the exact mix varying by operator and shown in each site's banking section. Card and e-wallet deposits are normally instant; bank transfers take longer.
Withdrawals are the part worth planning for. Expect an identity check before your first payout, expect the funds to return by the same method you deposited with where the operator's policy requires it, and expect a processing window on top of whatever your bank or wallet adds. Minimum and maximum withdrawal amounts, any per-transaction fee and monthly caps are set by the operator, not by us — read them before you deposit rather than after you win. If a quoted timeframe has clearly passed, that is a complaint for the operator's support desk, using the escalation steps above.
Taking part costs nothing beyond your stake. Bonuses are not free money: every welcome offer on this site requires you to deposit and risk your own funds to qualify, and bonus balances carry turnover conditions before they can be withdrawn.
What the sites we cover actually offer
If you are writing to ask whether a particular market or feature exists somewhere, here is the general shape of the category. Sportsbooks in this space typically cover football across the major European and domestic competitions, horse racing including UK and Irish meetings, tennis, basketball, cricket, darts, snooker, boxing and MMA, plus esports at most of the newer brands. Depth varies enormously — a site can look broad on the sport list and thin once you open an individual match.
On features, the common set is in-play betting, cash out on eligible selections, bet builders for football, accumulator boosts, early payout offers and live streaming where the operator holds rights. None of these are universal, and cash out in particular is often restricted to certain markets. Odds are usually available in fractional, decimal and American formats; the margin baked into those odds matters more to long-run returns than any welcome bonus, so compare prices on a few markets you follow before choosing.
Alongside the sportsbook, most of these operators run adjacent product lines: online casino with slots and table games, live-dealer rooms, virtual sports and, in CoinPoker's case, poker. These sit under separate terms from the sportsbook — bonuses rarely cross over, and wagering contributions differ by game type. Our casino coverage is the better starting point if that is where your question actually sits.
How we rate and rank the sites we list
Our ratings are editorial judgements from desk research, not customer review scores and not the result of any team member depositing or betting. We assess the published terms of the welcome offer, the breadth of sports and markets advertised, the banking options and stated timeframes, the feature set, the clarity of the complaints and responsible play information, and how transparently the operator presents its licensing. Where an operator's published information is vague, that counts against it. Ratings are revisited as terms change, and reader reports are part of that process.
Eligibility and legal standing
Everything on this site is for adults aged 18 or over. The bookmakers we cover hold licences from regulators outside the United Kingdom, which is why they operate independently of the GamStop self-exclusion scheme — a UKGC-licensed operator is required to participate in it, while an overseas-licensed one is not.
That distinction has practical consequences you should understand before you register. Your account is governed by the terms and the regulator named in the operator's footer, not by UK Gambling Commission rules, so UK-specific protections and dispute routes do not apply. Verification requirements, complaint procedures and the tools available for setting limits will follow that licence instead. Read the licensing statement and the complaints policy on any site before you deposit, and use whatever deposit limits, time-outs and self-exclusion tools the operator provides if you want them.
If gambling has stopped being enjoyable, free and confidential support is available in the UK from organisations such as GamCare and the National Gambling Helpline. Mention it in your message if you would like us to point you towards specific resources.
Before you hit send
A short, specific email gets a faster and more useful answer than a long one. Tell us the page, the brand and the discrepancy, and we will either correct it or explain why the figure stands. Suggestions for bookmakers to review are welcome, and so are complaints about our own coverage — including the commercial side of it. We would rather fix something than have you stop trusting the table.
Thanks for reading, and for taking the time to get in touch.